At Sobuj Mart, we strive to ensure your complete satisfaction with every purchase. This Return and Cancellation Policy outlines our guidelines for returns and cancellations. By placing an order with us, you agree to the terms of this policy.
Cancellation Policy a. Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. However, please note that once the order is in the shipping process, we are unable to cancel it.
Return Policy a. Change of Mind: We do not accept returns for change of mind or if you simply no longer want the product. We encourage you to carefully review your order before making a purchase decision. b. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [number of days] of receiving the order. We will assess the issue and provide a resolution, which may include a replacement or refund, depending on the circumstances. We may require supporting documentation or photographs to evaluate the defect or damage.
Return Cost a. Customer Responsibility: If a return is accepted for a defective or damaged product, the customer is responsible for the return shipping cost. We recommend using a reliable shipping method with tracking and insurance for your protection.
Return Process a. Return Authorization: Prior to returning a defective or damaged product, please contact our customer support team to obtain a return authorization. Returns received without prior authorization may not be processed. b. Product Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Any signs of use, damage, or tampering may void the return eligibility. c. Return Packaging: Please ensure that the product is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible. d. Refund or Replacement: Once we receive the returned item and verify its condition, we will process the appropriate resolution, which may include issuing a refund or sending a replacement product. The method of refund will be determined at our discretion.
Exceptions a. Custom or Personalized Orders: We do not accept returns for custom or personalized orders unless they are defective or damaged.
Contact Us If you have any questions or concerns regarding our Return and Cancellation Policy, please contact us at info@sobujmart.com or through the contact information provided on our website.
We appreciate your understanding that we cannot accept returns for change of mind. We encourage you to reach out to our customer support team if you encounter any issues with your order, and we will do our best to provide a satisfactory resolution.
